In addition, from December 2015, an additional 438 trains will run each week in and out of London – 20% more trains on a weekday and more than 21% more on weekends. By the end of the franchise, there will be an additional 25,000 seats serving in London at the morning summit each week. “We believe that our ambitious plans will once again change the franchise. We will introduce more services, new trains and a revolutionary promise of personal performance. Our goal is to keep c2c at the top of reliability and punctuality, but also to set new standards for customer service. Essex Thameside Franchise Agreement Update, version 4.8 released. The agreement was amended due to the granting of a waiver between 1 January 2020 and 29 February 2020 to allow the vote on the shortlisted programmes. Essex Thameside is a railway company providing passenger transport services on the london, Tilbury and Southend Railway routes in east London and south Essex. Founded on 1 May 1996 following the privatisation of British Rail, it was originally called London, Tilbury and Southend. Until now, the only railway on the line was c2c.

After a series of temporary extensions due to problems with the rail franchising system, c2c received a new 15-year franchise that began on November 9, 2014. The return to the previous franchise agreement may result in a financial collapse due to a lack of driver activity during the pandemic, which has the effect of transferring the transaction to the operator of DfT s Endesdesitor. In July 2014, the Department for Transport (DfT) announced that c2c (then owned by National Express) had won the Essex Thameside competition and would continue to operate the franchise. The new contract expires in November 2014 and has a term of 15 years. The Essex Thameside franchise is one of the most powerful operators on the network, with about 97% of its trains running on time. It is also in the top 10 for overall passenger satisfaction. Under the c2c franchise, it is mandatory to publish a customer report outs setting out the promises it has made for the franchise. In the fall of 2014, we conducted research to obtain information from passengers about these reports and to understand how well they are meeting their expectations. You can read a summary of the results and view a copy of the c2c client report and the research presentation. In February 2017, National Express sold the franchise to Italian operator Trenitalia. This marked Trenitalia`s first excursion into the British rail market and the end of an era for National Express.